Home > General Information > Services to festival-goers

Display allServices to festival-goers

Every measure has been taken to make your visit to the Festival International de Jazz de Montréal a memorable one. The Festival therefore offers a full range of services intended to cater to your needs.

First aid

When it comes to public safety, nothing has been left to chance. To make your visit to the Festival International de Jazz de Montréal both pleasant and secure, first aid teams from the Canadian Red Cross Society patrol the site during festival hours, and there are two first aid stations on site.

The first aid stations are located in the following areas:

  • De Bleury Street, north of De Maisonneuve Boulevard (open 12 p.m. to midnight)
  • Clark Street, the corner of De Montigny Street (open 6 p.m. to midnight)
Stroller loan service

A stroller loan service is offered free of charge thanks to our sponsor, TD. This service is available through the Tente des Amis du Festival TD on Ste. Catherine Street. Persons who wish to use the service will be asked to fill out a form and provide proof of identity (a valid driver’s licence or health insurance card).

The stroller loan service is offered from noon to midnight. Strollers must be returned before the kiosk closes. Located on the Place des Arts esplanade, in front of the Parc musical.

Wheelchair loan service

A free wheelchair loan service is offered through the Info-Jazz La Presse+ kiosk on Ste. Catherine Street near Jeanne-Mance Street. Persons who wish to use this service are asked to inquire into the availability of wheelchairs through our reception or Info-Jazz La Presse+ kiosk staff. Wheelchairs are clearly marked with an orange flag, and persons who use this free service will be asked to fill out a form and provide proof of identity (a valid driver’s licence or health insurance card). Wheelchairs must be returned before the site closes.

Dressing tables

Parents can care for their nursing infants in the quiet confines of a tent equipped with a breastfeeding chair and a dressing table. The dressing tent is located near the children’s park on the Place des Arts esplanade.

The trailer-washroom on Mayor Street near De Bleury also has a dressing table.

Lost & found

Persons who lose any personal effects at the Festival International de Jazz de Montréal are asked to contact L’Équipe Spectra at 514 288-1971 between June 3 and July 12. Any subsequent calls should be made to the Info-Jazz La Presse+ team at 514 871-1881 or 1 888 515-0515 during regular business hours.

Information kiosks

A total of four Info-Jazz La Presse+ kiosks will be available during the event. The kiosks located at the corner of Jeanne-Mance and Ste. Catherine, and on the Place des Arts Esplanade, open at noon on weekdays. All four kiosks will be opened during evenings and weekends. They offer the following services:

  • Information on all Festival activities
  • General tourism information on the Quartier des spectacles and downtown Montréal
  • Daily programming updates
  • Subscription to the free newsletter featuring exclusive offers
  • Lost & found
  • Finding lost ones / Assistance to lost ones
  • Comment and suggestion box for festival-goers
Bicycle parking

To meet growing demand, there are two free parking areas capable of handling more than 350 bicycles. On-site staff will be pleased to answer your questions, and a flat-tire repair kit complete with pump is also available. Cyclists using these parking areas must provide their own locks.

The bicycle parking areas are conveniently located on the periphery of the Festival International de Jazz de Montréal site:

  • De Bleury Street, at the corner of De Maisonneuve Boulevard
  • St. Laurent Boulevard, at the corner of De Maisonneuve Boulevard

These parking areas also include a pigeon-hole storage bin for skateboards. Persons who use this service will be asked to fill out a form and provide proof of identity (a valid driver’s licence or health insurance card).

The bicycle parking areas are open from 5 p.m. to midnight for the duration of the Festival.

The festival will not be held responsible for lost, stolen or damaged objects.

This service is offered thanks to the collaboration of TD.

Weather

Weather conditions

While Montréal weather is usually favourable in late June and early July, with seasonal norms between 12 and 26 degrees Celsius, bad weather cannot be ruled out. Festival-goers are therefore advised to dress accordingly.

Rain or shine

The Festival International de Jazz de Montréal policy is that no outdoor show will be cancelled due to rain. If an event must be delayed, it will resume as soon as conditions allow and end at the time specified on the programming schedule. More info on the Weather Network website.